Maui Jim Thank You Note

It Never Hurts to Ask

…for help.

I have two pair of Maui Jim sunglasses. I love them! The style, the fit, the lenses – everything about them. However, I didn’t love the scratches. I don’t know if it was a flaw in design or just a care issue, but both sunglasses got marred on the inner lens where the earpiece folded onto itself. So upon wearing them, I would see blurry out of the bottom corners. Well, I decided to give Maui Jim a call and describe my situation. Their custom support was extraordinary. I received return instructions, packed and shipped those babies and in less than two weeks, I had them back; completely repaired for a nominal expense. I can’t say how happy I was with their customer care. So… whenever you think you don’t have an option but to toss out a pair of damaged sunglasses, call the manufacturer. You just might be surprised!

Incidentally, I did the same thing with a set of D&G sunglasses and they are sending replacement lenses for a major scratch in one lens. $20 bucks for shipping and handling – and Lenscrafters will replace them for free. Whoo hoo!

Scott Ballew, a long-time Austin resident who now lives in Texas' Rio Grande Valley. Scott works in publishing and his personal life is focused on supporting arts and charitable fundraising.